Exchange and Return Policy
- Custom Items, Jewelry, Panties, Bodysuits and Swimwear.
- Clearance, Last Call, Sale Event Items and Accessories.
- Black Friday, Cyber Monday or Any Type Of Sales / Promotions are Final Sale as they are all red ticketed products.
- Orders can not be cancelled once the order is placed. Changes for an order must be communicated with in 2 hours of placing the order. Changes for orders need to be addressed verbally to our customer service team.
- Custom Items Are Final Sale And Orders Cannot Be Changed Or Cancelled Once It Is Placed.
- If there is a system glitch on an oversold item (Out Of Stock) we will issue a refund through your original payment method.
- Not redeemable for cash nor transferable
- There will be no replacement or store credit if package is lost or stolen.
- Notification must be made within 48 hours after the delivery of your package if there are any manufacturer defects and/or an item was received broken. If notification is made pass this time exchange request will be denied.
- Store Credit can be used for Online Shopping only.
EXCHANGE SHIPPING INFO:
Original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A reshipping fee will be charged on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
- Merchandise must have original tags attached, be unwashed, unworn, and without damages.
- When the returned item is received, the new item will be shipped
- Return shipping labels are not provided, except defective item/s.
- If original order received free shipping, a shipping charge will be incurred on the exchanged items and the invoice will be sent to you via email prior to shipment from our location.
- Exchanges are only granted when return postmark is no more than 7 calendar days after the package was delivered.
Shop BYO Inc , PO Box 908 , BRONX NY 10473, United States.