You may find the answer to your question below:
Where is my order?If you have placed a custom order it may take 3-4 weeks. Want more information regarding your order status? You can track your order here.
Why is my order late?
Please double check the item you have purchased. Custom items may take 2-5 weeks depending on the style. On rare occasions delays may occur. If your shipping date has passed, please contact us by going to the 'Contact Us' on this page and have your order number ready.
Why was my order cancelled?
If you've placed an order and received a cancellation email from us, we're very sorry. This will usually be because the stock wasn't in the warehouse or that your billing information did not match the method of payment. You will receive a cancellation email and a refund via the original payment method used. The refund may take up to 7 days, this is the banking process and not something we can speed up.
Can I cancel or edit my order?
As soon as you place your order, we start working on it immediately – we know you need it fast! Unfortunately this means we will be unable to make any changes as it’s already being processed at the warehouse.
I have an issue with my order
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us here.
To help us get this fixed for you ASAP, when you first contact us please include the following information;
- -Your name
- -Order number
- -Product name
- -Picture of the fault
- -Description of the fault
(The product name and code can be found on your order confirmation email).
If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.